Managing performanceProviding feedback & coaching
Uncomfortable conversations
Uncomfortable conversations
Key Takeaways:
As human beings, we actually have to work very hard to be human, and one of those human skills that we need to practice is how to have uncomfortable conversations.
Being uncomfortable is part of being human, and sometimes discomfort is caused by something we have with another person, whether professionally or personally.
The better way to deal with discomfort is to lean into the tension.
If you want to have a confrontation with someone and don't have the skill set, it gets worse and explodes and becomes an argument.
Start by stating what's about to happen, it lets the person take a deep breath and lets them be prepared and be a little less defensive.
Engage in FBI (you have to have all three): your feelings, the behavior that made you feel that way, and the potential impact of the behavior.
Tip: Practice and learn the skill of having uncomfortable conversations, and the way you're going to practice them is by actually having them
by
Simon Sinek