Creating connection
The trust triangle: How trust works
The trust triangle: How trust works
Key Takeaways:
Trust has a very stable architecture and this is what Frances Frei, Harvard Business professor and the co-author of the Trust Triangle model, teaches us in this video. She also discusses how to build more trust immediately and how to rebuild trust.
The trust triangle is a framework for building trust in relationships, whether personal or professional. It is based on a structure with three key elements: authenticity, logic, and empathy.
To build trust, people need to believe that you are being your true self (authenticity), must have confidence in your reasoning and judgment (logic), and must feel that you care about them and their needs (empathy). All three sides of the triangle must be strong, otherwise, trust can be eroded.
The concept of the "trust wobble" means a deficiency in one of these pillars causes others to doubt your trustworthiness. Identify whether the doubt was about your authenticity, logic, or empathy.
Determine which of the three elements (authenticity, logic, empathy) is your strongest and most reliable, when you're hungry, tired, or stressed. This strongest element is your "trust anchor."
The trust triangle: How trust works
"Begins with Trust", by Frances Frei and Anne Mossiss, May-June 2020
Understanding the trust triangle and identifying the trust wobble and anchor help in effectively building trust.
Sources
Frei, Frances (2023). How Trust Works with Harvard Professor Frances Frei [Video]. YouTube. https://www.youtube.com/watch?v=zYUveU4obao
by
Hellomonday