Creating connection

Positive duty: Customers, clients, and contractors

Key Takeaways:

An organisation’s positive duty is to create a respectful and safe workplace. This includes keeping your teams proactively protected from sexual harassment from customers, clients, and third-party contractors.

Positive duty means employers are mandated to proactively prevent and respond to these behaviours. This also means opening up avenues for employees to report these incidents.

Positive duty not only covers co-worker relationships, but also work interactions with people from outside the organisation itself.

These initiatives can range from posting signages around the workplace refuting these behaviours to more reasonable, proactive actions such as bans and legal reports.

Source

Australian Human Rights Commission (2024). Positive Duty: Customers, Clients, Contractors. YouTube. https://youtu.be/sS0CS3bZjnQ

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